Refund & Cancellation Policy
Clear, transparent terms detailing professional fee refunds, statutory non-refundable costs, and execution stage-wise entitlements with NexCore Global Solution Private Limited.
Table of Contents
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info@nexcoreglobalsolution.comAt NexCore Global Solution Private Limited ("Company", "we", "us", or "our"), we strive to provide the highest standard of professional services in business formation, tax registrations, ROC compliance, accounting, and advisory.
1. Strict Non-Refundability of Government & Statutory Fees
All government fees, statutory levies, stamp duties, and portal filing charges paid directly or on your behalf to any authority are strictly non-refundable. This includes, without limitation:
Once a statutory challan, transaction reference, or receipt is generated on any government portal, NexCore Global Solution has no technical or legal ability to recall or refund those funds.
2. Stage-Wise Professional Fee Refund Matrix
Our professional service fees are refundable based solely on the operational milestone completed at the exact timestamp your cancellation request is received in writing:
Pre-Execution (Within 24 Hours of Payment)
Condition: Request made within 24 hours of invoice payment AND before any drafting, documentation review, DSC verification, or name reservation has been commenced by our professionals.
*Subject to deduction of non-refundable third-party payment gateway transaction fees (typically 2% to 3%).
Work In Progress & Drafting Stage
Condition: Work has been initiated (e.g., MOA/AOA drafted, documents audited, DSC token created, or name approval applied), but prior to final statutory submission of incorporation/filing forms.
*Refund will be calculated on a pro-rata basis after accounting for billable legal drafting hours, consultation calls, and DSC processing costs incurred.
Post-Filing / Submission to Authorities
Condition: The application, form, return, or filing has been uploaded or digitally submitted to the government portal (MCA, GSTN, Income Tax, Trademark Registry, etc.).
*At this juncture, the full professional scope of filing and statutory obligations have been delivered. Neither professional fees nor government fees can be refunded.
3. Service Deficiency vs Client Default
Deficiency on Our Part
If an application or filing is rejected solely due to demonstrable professional negligence, drafting defect, or operational omission directly by NexCore Global Solution:
- We will re-draft, re-file, and resubmit the application at zero additional professional charge.
- Alternatively, if re-filing is unfeasible due to our error, an appropriate refund of the professional fees charged will be issued.
Non-Refundable Client Circumstances
No refund will be applicable if delays, rejections, or filing failures arise from:
- Client non-provision or delayed provision of required KYC documents or OTPs.
- Rejection of proposed company name or trademark due to existing conflicts.
- Inaccurate, fraudulent, or altered documentation provided by the client.
- Change of mind by directors/shareholders after initiation.
- Government server downtimes or portal technical failures beyond our control.
4. Deductions & Retained Processing Costs
In every approved refund situation, the following direct operational costs will be deducted from the gross refund sum:
5. How to Request a Refund
To ensure complete traceability and avoid miscommunication, refund requests must be formally submitted in writing via email:
Required Email Information:
- • Recipient: info@nexcoreglobalsolution.com
- • Subject Line: Refund Request - [Invoice Number / Order ID] - [Entity Name]
- • Body Details: Clear explanation of reason for cancellation and date of payment.
- • Bank Account Details: Name of account holder, Account Number, Bank Name, and IFSC / SWIFT Code for direct credit.
Requests sent via WhatsApp, SMS, or phone calls will not be acknowledged as official requests until submitted in writing via registered email.
6. Review & Processing Timelines
Within 3 Working Days
Our compliance officer reviews the work log, operational milestone status, and calculates exact eligible refund amount.
7 to 10 Working Days
Upon written approval, funds are transferred directly to the original bank account or card payment source.
7. Payment Disputes & Chargebacks
We encourage clients to reach out to our management team directly at info@nexcoreglobalsolution.com to amicably address any grievance.
8. Contact & Grievance Redressal
For any questions or concerns regarding this policy, please reach out to our grievance desk: